Q: A 'relocation concierge' is a unique position --- at least in my experience. Mary: are you a pioneer, like your California forebears?
A: I’ve never thought of it until now but maybe so.
Q: So what is it that you do, Mary?
A: Families, independent professionals, and individuals often don’t know where to start when they are selling a home and moving. That’s where I come in; I provide red carpet treatment that will make the whole experience easier. I know how to find the right professionals where you need them and when you need them. I stand behind the connections made and am available by phone or email. In those rare cases where the match is not quite right, I will do a re-match; I want people to know they are not locked in.
--- and there is no fee!
Q: How do you make any money with this approach?
A: I get paid through broker to broker referral fees, which is standard in a lot of businesses. It’s really a win-win because the client gets better service. Also, because there are a lot of choices out there, services needed by those going through relocation might otherwise not have been found in a timely fashion. Time is valuable; we all need as much time as possible to wrap up personal matters before moving.
Let me find the professionals to help with the specifics of selling, moving, buying. It makes a BIG difference in the outcome when you’re referred. It’s like having a Guardian Angel riding with you.
A great example is on the blogpost where I was able to find a wonderful listing agent, mover, car transporter, and real estate agent in the town these folks are moving to to help with a rental prior to buying. They are squared away! And that’s the whole idea.
I get feedback from people I refer and I use it to make sure things are happening in a professional and sound way.
Q: So in a sense, you're a convenient aggregator of resources?
Q: How did you choose this type of business?
Q: In your experience as 'ReloMary', what are some high points that make you look back with pride?
It is my job to make the appropriate match between customer and Realtor. A young couple got into their first home in June and had their first baby a week ago. The new mom’s comment was, “Now we have a safe place to raise our child.” Did I feel good? You bet!
It is also rewarding when I get a call from an exasperated individual who has their home listed with someone and can’t wait to get out of the contract because “they’ve done nothing!” I will find them an agent who instills trust and gets the job done.
Recently I was talking with a gal who has her parents’ home to sell in Las Vegas. She has done a lot of real estate and is skeptical of the experience. She has always interviewed two agents herself and wanted me to find her two to interview, maybe three. But she agreed to start with two. Her feedback was, “Mary, I’ve got a problem. They are both so good I don’t know which one to choose.”
I will find each client a competent agent. Together we work to fit all the pieces of the puzzle together with lender, appraisal, mover, utility transfer, etc. It works and may I remind you that there is no additional fee for the service.
Q: Mary, I think you've made another fan. Thanks so much for taking the time to tell us about yourself, and continued success in your business.